Return Policy
1. Services
* Please note that our services, including online consultations, yoga sessions, health coach, diet & prakriti tests are non-refundable. We are committed to delivering exceptional service, and we appreciate your understanding.
2. Product Returns
* Refundable Products:
If you receive a physically damaged product package, you may request a refund within 7 business days of receipt. To initiate a return, please contact us via written email with details of the damage. Refunds will be processed within 15 days from the date we receive the returned product.
* Product Returns Procedure:
* Ensure the product is returned in its original packaging.
* Include a copy of your receipt or order confirmation.
* The product must be returned to us at your expense.
3. Non-Refundable Products
* Refunds are not available for products that are not physically damaged or for products purchased on clearance or as part of promotional offers.
4. Wrong Medicine Received
* If you receive the wrong medicine, you may return it only if the pack is sealed and unused. Please contact us within 7 business days to arrange the return and provide a written explanation.
5. Cash Purchases
* For purchases made with cash, a credit note will be issued for the returned product. This credit note can be used toward a future purchase till the specified period on it.
6. Contact Us
* For any return requests or further assistance, please email us at info@basukiayurveda.com with your order details and reason for the return.
Thank you for your understanding and for being a valued part of our holistic health care community. We are here to support your journey towards wellness.
Shipping Policy
1. Processing Time
* Orders are typically processed within 1-3 business days.
* Orders placed on weekends or holidays will be processed the next business day.
2. Shipping Methods & Delivery Times
* Standard Shipping: 3-7 business days
* Expedited Shipping: 1-3 business days
* Overnight Shipping: Next business day
* Delivery times may vary based on the shipping destination and the selected shipping method.
3. Shipping Costs
* Shipping costs are calculated based on the weight of the items, the destination, and the shipping method selected.
* Free shipping may be offered for orders over a certain amount or during promotional periods.
4. International Shipping
* The company may offer international shipping to select countries.
* Import duties, taxes, and customs fees may apply and are the responsibility of the customer.
5. Tracking Information
* Once the order is shipped, the customer will receive a tracking number via email.
* The tracking number allows the customer to monitor the progress of their shipment.
6. Shipping Restrictions
* Some products may be restricted from shipping to certain locations due to size, regulations, or other factors.
* The company may not ship to P.O. boxes or certain regions.
7. Delayed or Lost Shipments
* The company is not responsible for delays caused by carriers or customs.
* If an order is lost during shipping, the customer should contact customer service for assistance.
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